Order Terms & Delivery Charges

Festive Terms & Conditions and Delivery Charges

For orders $200 and above

Minimum spend of $100 per order is required for delivery service to be arranged.

From 8am to 8pm: $40

Additional surcharge of $48 applies for deliveries to Tuas, Sentosa, Jurong Shipyard, Jurong Port and Lim Chu Kang

Once payment is made, no changes or cancellations to the order will be accepted. No full refunds will be issued for cancelled orders.

A non-refundable administrative fee of $20 will apply for any changes to the confirmed order date/time/address (delivery or self-pick-up).

Strictly NO amendments will be accepted after 17th December, 4pm for all advanced orders.

Please allow a grace period of up to 60 minutes from the scheduled delivery time due to traffic or unforeseen circumstances.

If no recipient is present to receive the order at the specified delivery address, an additional re-delivery fee will apply.

Please note that each order can only be delivered to one specified location per transaction.

Offer is not applicable in combination with any other discounts, promotions, or offers; unless otherwise stated.

Promotional mechanics may vary across different periods. Refunds will not be issued based on promotional changes.

The management reserves the right to amend the terms and conditions herein without prior notice and all decisions made by the management are final.

Christmas items are offered on a while stocks last basis.

We are sorry to inform you that cancellations are not allowed.
Any request for change(s) made 48 hours before the scheduled time of delivery/self-collection is strictly not possible and non-negotiable, particularly for customized items or items not on our regular scheduled productions.
Our food items are presented on disposable packaging; prices exclude set-ups and decorative items.
We endeavour to get your food to you on time. Delivery times are usually within the 2 hours time slot you have selected. Please allow an additional grace period of 1 hour after your preferred delivery time slot for unforeseen weather and traffic conditions. While we endeavour to fulfil all deliveries, The Bakery Depot Pte Ltd shall not be liable or responsible for any late delivery or failure to deliver due to unforeseen circumstances beyond our control or due to the absence of the recipient or wrong address given. Charges for re-delivery applies.

TIME

Our cut-off time for advanced delivery and pickup orders is at 4PM, two days prior to the chosen fulfilment date.
We deliver daily from 8AM - 8PM
Collection at outlet between 11AM - 7PM on the respective outlet's operating days.
Surcharge of $20 is applicable for specific time delivery (within 30 minutes allowance).
Surcharge is applicable for delivery before 8AM and after 8PM.
Please kindly contact us at WhatsApp with your Order number for specific time / before 8am deliveries request.

FEE PER ORDER

Quantity for Delivery: Spend a minimum of $50 in one order.
Delivery Fee (per order, per location): $18.
Free Delivery: Spend a minimum of $100 in one order.
Surcharge(s): $25 location fee will apply for delivery to Sentosa, Tuas, Jurong Island, Jurong Shipyard, Jurong Port and Lim Chu Kang.
As hospitals and hotels have tight restrictions on delivery drop offs, please arrange to pick up at the concierge or lobby when the driver arrives.
We revise the above fees for Christmas and Chinese New Year. Please see the respective seasonal catalogue details for more information during these periods.
If your postal code is not registered in our system, please contact us via WhatsApp.

*Surcharge(s) applies to orders that qualify for free delivery.

Please ensure you do not mix the Same Day Delivery or Next Day Delivery product listings with our regular product listings when checking out.
Spend $100 and get delivery free.
Same day pickup is available ONLY at City Square, Compass One, Frankel, Guoco Tower, Great World, Greenwich V, HillV2, IMM, Marina Bay Financial Centre, Paragon, Parksuites, Parkway Parade, Tanglin Mall, The Star Vista, Vivocity, Waterway Point, Woodleigh Mall outlets.
For same day delivery cakes, wordings on the cake will NOT be available.
Specific time delivery is NOT available for same day delivery.
Last order for Same Day Delivery/Pickup is at 4pm each day. Orders placed after 4pm will be cancelled and refunded.

Prices shown are inclusive of 9% GST.
Prices and availability of items are subject to change without prior notice.
Payment can be made via debit/credit card or by company cheque or bank transfer.
For payment via credit cards, full payment upon confirmation of order is required.
For payment via company cheque or bank transfer, please contact us via WhatsApp.
Not valid for any further discounts including tenant passes and vouchers.

While we endeavour to accommodate to your cake wordings and decoration, please note we cannot guarantee the same quality 100% of the time as they are handwritten.
No refund will be made in this instance. You can also request a "Happy Birthday" tag in lieu of a handwritted cake message. We thank you in advance for your understanding.
Message on cakes are only available for the Whole Cakes catalogue and on advanced orders.
Messages on cakes are limited to 25 English characters OR 10 Chinese characters.

The Bakery Depot Pte Ltd reserves the right to amend any of the Order Terms & Delivery Charges without prior notice