Order Changes or Cancellation
- We are sorry to inform you that cancellations are not allowed.
- Any request for change(s) made 48 hours before the scheduled time of delivery/self-collection is strictly not possible and non-negotiable, particularly for customized items or items not on our regular scheduled productions.
- Our food items are presented on disposable packaging; prices exclude set-ups and decorative items.
- We endeavour to get your food to you on time. Delivery times are usually within the 2 hours time slot you have selected. Please allow an additional grace period of 1 hour after your preferred delivery time slot for unforeseen weather and traffic conditions. While we endeavour to fulfil all deliveries, The Bakery Depot Pte Ltd shall not be liable or responsible for any late delivery or failure to deliver due to unforeseen circumstances beyond our control or due to the absence of the recipient or wrong address given. Charges for re-delivery applies.
- Our cut-off time for advanced delivery and pickup orders is at 4PM, two days prior to the chosen fulfilment date.
- We deliver daily from 8AM - 8PM
- Collection at outlet between 11AM - 7PM on the respective outlet's operating days.
- Surcharge of $20 is applicable for specific time delivery (within 30 minutes allowance).
- Surcharge is applicable for delivery before 8AM and after 8PM.
- Please kindly contact us at WhatsApp with your Order number for specific time / before 8am deliveries request.
FEE PER ORDER
- Quantity for Delivery: Spend a minimum of $50 in one order.
- Delivery Fee (per order, per location): $18.
- Free Delivery: Spend a minimum of $100 in one order.
- Surcharge(s): $25 location fee will apply for delivery to Sentosa, Tuas, Jurong Island, Jurong Shipyard, Jurong Port and Lim Chu Kang.
- As hospitals and hotels have tight restrictions on delivery drop offs, please arrange to pick up at the concierge or lobby when the driver arrives.
- We revise the above fees for Christmas and Chinese New Year. Please see the respective seasonal catalogue details for more information during these periods.
- Chinese New Year period (9-12 Feb 24) Delivery: Spend $100 minimum to qualify for delivery, and $280 minimum for free delivery; $45 surcharge for delivery to Sentosa, Tuas, Jurong Island, Jurong Shipyard, Jurong Port and Lim Chu Kang.
- If your postal code is not registered in our system, please contact us via WhatsApp.
*Surcharge(s) applies to orders that qualify for free delivery.
- Prices shown are inclusive of 9% GST.
- Prices and availability of items are subject to change without prior notice.
- Payment can be made via debit/credit card or by company cheque or bank transfer.
- For payment via credit cards, full payment upon confirmation of order is required.
- For payment via company cheque or bank transfer, please contact us via WhatsApp.
- Not valid for any further discounts including tenant passes and vouchers.
Cake Decoration Disclaimer
- While we endeavour to accommodate to your cake wordings and decoration, please note we cannot guarantee the same quality 100% of the time as they are handwritten.
- No refund will be made in this instance. You can also request a "Happy Birthday" tag in lieu of a handwritted cake message. We thank you in advance for your understanding.
- Message on cakes are only available for the Whole Cakes catalogue and on advanced orders.
The Bakery Depot Pte Ltd reserves the right to amend any of the Order Terms & Delivery Charges without prior notice
Last Updated: 4 October 2023