Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please Contact Us.
Cedele is not Halal-certified.
If an order number has been allocated after your checkout, your order is automatically confirmed. We would like to encourage you to sign up on our website as a member so you will be able to view your transaction history in your account.
All products offered by us are subjected to occasional price changes but we will endeavor to keep prices affordable. You may like to sign up as a Cedele Rewards Member to enjoy additional savings when you shop on www.cedele.com.
Items purchased on Cedele.com or in our stores cannot be exchanged, returned, or refunded, except for items which are legitimately delivered in a damaged condition. If you have received a damaged item from us, you must contact us immediately or within 24 hours of receiving the damaged item via our Contact Us page with a picture of the damaged item(s) and your order number for online orders, or a copy of your receipt for in-store purchases. Once notified about the damaged item, we will arrange an exchange or a refund for the damaged item depending on the extent of the damage.
For orders made via Grab, Foodpanda or Deliveroo, please contact the respective apps directly.
Our delivery and pickup timings are in 2-hr slots in the following range:
- 08:00AM - 10:00AM
- 10:00AM - 12:00PM
- 12:00PM - 02:00PM
- 02:00PM - 04:00PM
- 04:00PM - 06:00PM
- 06:00PM - 08:00PM
We are also able to accept order requests for deliveries before 8am, after 8pm, or specific timing (eg. 12.30pm) depending on availability of our delivery partners and shall incur an additional surcharge of $20. Please contact us for any amendments to your order timings via our Contact Us page at least 48 hours before your order is delivered/picked up, failing which we may not be able to guarantee on the availability of our delivery partners.
We are sorry to inform you that cancellations are not allowed and any request for change(s) made 48 hours before the scheduled time of delivery/self-collection is strictly not possible and non-negotiable, particularly for customised items or items not on our regular scheduled productions. All other change requests to your order cannot be guaranteed and will have to be handled on a case by case basis. This is because we would have allocated resources and ingredients to process your order(s) upon receiving it. However, if we acede to your request, please note that it will only be deemed as accepted should you receive an official email confirmation from us. If you require any assistance regarding your order, please Contact Us as early as possible.
You may place your orders with minimum 2 days advance notice (certain products may be set at 3 days) and a maximum of 60 days. However, some selected items may not be available or discontinued after a certain period. We will contact you should the situation arise to offer alternatives of a similar value.
In most cases, delivery times will be within the 2-hour timeslot you have selected. We will always strive to keep to the delivery day and timeslot you requested in your order, but we reserve the right to change it at any time, due to unforeseen circumstances. These include changes in the driver’s delivery routes, weather conditions, extra or reduced delivery numbers, and/or traffic flow issues. Our team will inform you of any changes via email or a telephone call. In the rare event that we are unable to deliver your order, or have to deliver late due to reasons beyond our control, like adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss due to these causes.
Please make sure that there is someone available to accept your order during the specified delivery timeslot. In any instance that there is no one at home to receive the order, a re-delivery charge of $20 may apply. Please note that the delivery person will only wait a maximum of 10 minutes for your arrival. We do not recommend items be left on the door or outside for too long especially for chilled items as the quality will degrade if it is not stored immediately.
Our cakes are perfect for sharing. Here's an estimated number of slices each cake size may give you:
- 6" / 7" cake: 6-8 slices
- 9" cake: 10-12 slices
- 10" cake: 12-14 slices
- 12" cake: 16-18 slices
- 14" cake: 20-24 slices
While the above is an estimated guide, the number of slices may vary depending on the desired portion size and/or the way the cake is sliced.
We will be happy to assist any concerns that you may have about our website, your orders, or any other feedback through our Contact Us page. Please expect a reply from us within 2 to 3 working days for us to get back to your enquiries. You can also chat with us directly using the interactive Chatbox located on the lower right of your browser on Mondays through Fridays between 9am to 6pm except Public Holidays.
The Cedele Rewards program is an exclusive membership initiative designed to enhance the dining experience for our valued customers. As a member of Cedele Rewards, you gain access to a range of exceptional benefits and privileges. Additionally, if you sign up to receive communications from us, you will be among the first to receive news, exclusive offers, and information about Cedele!
When you become a part of Cedele Rewards, you're not simply joining a membership; you're immersing yourself in a captivating culinary odyssey, connecting with a community of like-minded aficionados, and becoming a cherished member of our extended family. This vibrant journey is all about embracing the pleasures of honest and wholesome fare that Cedele passionately serves and takes pride in. It's a lifestyle that exudes the appreciation for delectable cuisine, extraordinary flavors, and the sheer joy of delightful moments.
Once you qualify for Basic Tier, you will be at that level for a full year from the date you qualified - this will be your anniversary date. You will then have one year from your anniversary date to spend S$1000 in order to upgrade to VIP Tier.
Once you qualify for VIP Tier, you will be at that level for a full year from the date you qualified - this will be your anniversary date. You will then have one year from your anniversary date to spend S$1000 in order to maintain your VIP Tier membership for another year.
No membership fee is required! All you have to do is register with us via https://cedele.com/account/register and you will be automatically enrolled into the program.
Registering for Cedele Rewards is easy! You can join by creating an account via https://cedele.com/account/register .Upon successful registration, you can start collecting points and earning rewards.
You can earn Points and receive rewards by simply making a purchase at any of our outlets or online store. For every S$1 you spend, you will earn 50 Point. For example, if you've spent $10 you will see 500 Points reflected in your account for that transaction. Do note that Points will be immediately reflected in your account.
Yes. Points will expire 1 year from date of points earned.
Each time you make a purchase at any Cedele Stores, the number of Points earned will be recorded in your account . You may log into your account through www.cedele.com/rewards to track your Points.
You can log into your account through www.cedele.com/rewards to track the number of Points you’ve earned, your current rewards, available Points for redemption and the number of Points you need to earn until you reach the next level.
For All Members, Points are exchangeable for Vouchers based on the following denominations:
$5 = 7,000 Points
$10 = 12,000 Points
$20 = 20,000 Points
$50 = 41,000 Points
$100 = 70,000 Points
Yes. You can earn points when you pay with cash, credit card or Nets Card.
Points collected in each account can only be used by that account holder and cannot be transferred to another account.
Instore: Simply inform our staff at any Cedele Outlets islandwide that you’d like to redeem your Points for Rewards.
Online: All vouchers received in your Rewards membership portal can be used to offset your purchases on www.cedele.com straight away when you select the Online option in your Rewards tab on your Cedele Rewards widget by ways of claiming points to vouchers or any other online-exclusive vouchers. Simply copy the voucher code and it will automatically be applied during Checkout.
Alternatively, you may also redeem your rewards via www.cedele.com/rewards Simply select your rewards upon check out.
You will receive your birthday rewards on the first day of your birthday month. Each of the birthday rewards will be valid for one-time use only during the entire month of your birthday.
Yes, you can redeem your Points at other brands under the same group, such as Toss and Turn and Workspace. However, you are unable earn points at these brands
You may choose to opt in or out of receiving promotional emails from us. By opting in, you will receive notifications of the various special offers available to you. If you wish to opt out of receiving such promotional emails, you can go to your account and change your settings at any time. However, you will still receive non-promotional emails about your account, such as any change in programs or policies.